Rob Siefker
Rob Siefker

Senior Director of Customer Service Operations at Zappos. Customer Experience leader with 10+ years of leading world class service organizations. Built and led a high performing customer service operation for a brand famous for customer service.

Directed a team of 700+ employees and consistently delivered a best in class customer experience across all contact channels. Delivered on goals of increasing customer engagement, loyalty, and spend. Gross revenue for the business increased from $75mm to over $2bn.

He has spent his entire career with Zappos providing the very best service for both customers and employees. Starting his career with the company as a temporary call center employee he has helped the team grow from 30 to 500 employees.

Rob is a strong ambassador and promoter of the Zappos brand and is committed to developing a world class culture. He has previously represented Zappos by speaking at conferences for IQPC, Frost & Sullivan, and Marcus Evans. He’s also been a guest speaker at Purdue University’s Center for Customer Driven Quality.

Keynote Speaker Programs

  • Zappos service secrets
  • Inside the Zappos customer model
  • Simple secrets to satisfaction