Jeannie Walters, CEO and Founder of Experience Investigators by 360Connext, has spent more than 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries.
She is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, A C-Suite Network Advisor, a LinkedIn Learning Instructor, and a TEDx speaker.
Author of several customer experience courses for LinkedIn Learning. Courses include expert tips and exercises for customer journey mapping, setting the right expectations with marketing, building trust, retooling your sales process, and more.
She’s passionate about improving the everyday interactions we all have as customers and writes, speaks, studies and trains on customer experience issues around the world. Based on her twenty years of customer experience expertise and consulting with some of the most recognized brands in the world, she inspires audiences to join her on her mission: To Create Fewer Ruined Days for Customers!