He held leadership positions at three Fortune 300 companies - McDonald's, Discover and Humana. He was recently named to the World's Top 30 Customer Service Professionals list by Global Gurus.
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best
marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience,
marketing, social media and customer service.
Gingiss is the author of two books, "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share" (September 2021) and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media". He hosts the Experience This! Show podcast and The Experience Maker Live Show, and is a contributor to Forbes. "The Experience Maker" was named one of the Top 100 Customer Experience Books and Top 100 Customer Service Books of all time by BookAuthority.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at
He spent 20 years leading Fortune 500 companies in marketing and customer experience and now helps audiences discover how they can be the experience maker in their organization each and every day. Dan doesn’t just talk about experiences. He creates an experience for your audience and delivers clear takeaways that they can put into action the very next day.