Mike Aoki
Clare Muscutt

Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognized as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys, and Compass Group.

In 2017 she founded her own CX design agency based in London and travelled the world as a global consultant and keynote speaker with clients in retail, education, non-profit and social housing.

She is a leader of the women in the CX community and host of the podcast ‘Inspiring Women in CX.’ She has also been recognized as the 2020 UK Top Female Influencer by CX Magazine and has received numerous awards for her impressive commercial results.