Alicia Boler Davis

Alicia Boler Davis is the Senior Vice President of Global Customer Fulfillment at Amazon. In this role, she leads a number of teams, including Global Fulfillment, which consists of hundreds of fulfillment sites around the world, including Robotics. Boler Davis also has responsibility for Amazon Fulfillment Technologies, the team that builds the technical solutions used across Worldwide Operations. In addition, she leads the worldwide network of Customer Service operations and technology, as well as the Sustainability, Product Assurance, Real Estate, Construction and Procurement organizations.

By high school, she took part in a program with the General Motors Institute and launched her engineering career designing cars for the company. Over 25 years with GM, Boler Davis became the first Black woman to run a manufacturing plant at the company, the senior vice president of customer experience and later executive vice president of global manufacturing.

Boler Davis joined Amazon in 2019 and in August 2020 made history in her appointment as Amazon’s vice president of global customer fulfillment, when she became the first Black woman to join Amazon’s prestigious S-team, a group of executives that advise CEO Jeff Bezos. Her achievement may be a turning point for the company’s diversity efforts: Though Amazon’s workforce consists of roughly 27% Black employees, just over 8% of managers are Black.